25 replies to this topic

[christine mancini]

I installed the latest version and now I cannot log in. I get the logon screen to go into the manager, I put my username and password in and it just refreshes the login screen. I am not able to get on to edit anything.

Help!

Thanks,
Christine

[jaredc]

Two questions:
1) What browser/platform are you using?
2) Do you have phpMyAdmin installed? (Because you might be needing it )

[christine mancini]

I am using an Internet Explorer Browser.

I do have PHPAdmin installed, and can use it if needed.

Chrissy

[jaredc]

Is it telling you you are blocked? Or just not letting you in for some reason?

If you are blocked, use your phpMyAdmin to set the fields blocked and blockeduntil to 0. Those are found in the prefixuser_attributes table.

Are you on a Mac? Because buttons have a bad track record on a Mac.

Does the rest of the site frontend work ok?

Were you using a previous version of Etomite before you installed this one? If so was it working and which version?

[christine mancini]

At this point the front end appears to work.

It is a fresh install.

I do not get a message saying I am blocked. Instead it just refreshed or returns to the log in. (No message)

I am using a Windows Machine with XP SP2- Professional

I also checked and both attributes of Blocked and BlockedUntil are set to Zero.

Chrissy

[Ralph]

I installed the latest version and now I cannot log in.  I get the logon screen to go into the manager, I put my username and password in and it just refreshes the login screen.  I am not able to get on to edit anything.

Help!

Thanks,
Christine

Hi Christine...

You stated that you installed the newest release, but you haven't specified whether you were upgrading or whether this is a fresh install... If this is a fresh install, I'd suggest removing the entire install and then attempting to reinstall again, from scratch, database tables and all... If you have never been able to login to Etomite then you have no data to worry about, anyway... :betterwink:

Also, are you installing to a Linux server or a Windows server... :?:

[christine mancini]

I did state it was a fresh install. (Not an upgrade)

I have already removed the complete database, re-added it and yet it still gives me the same problem. I even deleted the database, online folders, and reinstalled. The same problem exists.

It just takes me back to the login page.

Chrissy

[Ralph]

I did state it was a fresh install.  (Not an upgrade)

I have already removed the complete database, re-added it and yet it still gives me the same problem.  I even deleted the database, online folders, and reinstalled.  The same problem exists.

It just takes me back to the login page.

Chrissy

Sorry about not noticing that this was a fresh install... I noticed a similar post in another forum thread where some of the files weren't getting uploaded, causing the same problem... You might want to check the installed files count on the server against what you have in your local directories to see if this may be the same problem with your installation...

[summean]

Check out this thread here. This person had the same problem, but it turned out not all of the files upload correctly the first time he tried.

I've run into this before using Dreamweaver to upload a ton of files... it seems to just "skip" some of them. What I would suggest is uploading a section at a time, maybe by folders, keeping the file structure the same... Give it a shot and see what happens.

[Ralph]

I'm starting to get suspicious of this whole issue of failed installations... It would be very helpful if anyone who reads this, and has had installation problems, would post a reply giving a description of the following:

What type of server you are installing to (Windows, Linux, Unix, Other).

How you are uploading the Etomite package files to the server (FTP Client, FTP thru Windows Explorer, Over an intranet, Other), and if using an FTP client, please specify the name and version of the client program.

Whether you are performing an update or a new installation.

The operating system, with version info, of your workstation.

Any other information which may prove helpful...

This information could prove beneficial in tracking down and correcting this ongoing problem... If enough commonality becomes apparent through responses, I will attempt to recreate the problem here in my office using the same configurations...

Any input would be greatly appreciated...

[christine mancini]

Arcadia,

I finally got it to work by downloading the RAR version, deleting ALL folders and files (including index.php) deleting the database, and reuploading.

I also created a custom PHP.INI and had my session files go to a folder.

Once I did that, it worked like a champ.

Chrissy

Installing to :: Windows 2003 Server
Uploading with :: FTP Voyager
Install Type :: New
OS Type :: Windows XP SP1 (SP2 SUCKS)

I dumped everything and re uploaded as summean suggested. with no avail.

[Ralph]

Arcadia,

I finally got it to work by downloading the RAR version, deleting ALL folders and files (including index.php) deleting the database, and reuploading.

I also created a custom PHP.INI and had my session files go to a folder.

Once I did that, it worked like a champ.

Chrissy

Chrissy,

Any chance you could post your configuration information for diagnostic purposes, like Arcadia did...:?: I'm glad to hear that you got you install working, but the more information that can be compiled in one place, regarding this problem, the better...

Thanks...

[pcwacht]

I have read about these problems before

symptom:
on windows, apache/php/mysql server have problems storing temp files, especially temp files.

PHP stores the session variables in a temp directorie.
On linux it would be /tmp, wich is the default value in most php.ini's .
On windows it needs to be a folder wich (most of the times) needs to be created by the user, after wich the user needs to check the php.ini to make sure it points to correct folder!!

- Make sure the path exists!!!!
- make sure it is writable by the webserver!!!!

I think it will work like a charm when you change it.

PS, do NOT forget to restart your apache!!!!


Good luck, and let me know if it works

John

[Jeroen]

I'm trying to help solving this very ugly problem. I had the same problem with PHP Nuke. It installed fine, could log-in the first time and then.... no more. It still is a mistery in this world. First I realy liked the bug because it made me look for an alternative..

and then..... there was this bright light... this sudden clearness in my head.... I finally found it .... it was beautifull and They called it Phase. By a second devine intervention it got even better and They started to call it Etomite, with a capital E.

So I'm not very please to hear this very infectious dissease has spread to this outher rim of our realm.

Serious, I agree with Rad90210, for a sollution someone needs to replicate the problem and have a good look at it. So if you guys want to help, please post ALL version information you can find. Not just a name, but take a good look at the help->about window or what so ever. In these cases you can't know enough.

Prediction: changing hosts wont help ya. It didn't help wiht my PHP Nuke problem either.