13 replies to this topic

[msto1004]

Hello,

i download all files, do my upload (/etomite/) to my webhoster 1&1
and try the install from the right directory, but nothing happens.
http://www.mysite.com/etomite/install
<H1 style="FONT-SIZE: 1em; COLOR: #0a328c">Error 404 - Not found

also i do this
</H1>
Use your FTP client or a control panel to ensure the following are all writable by PHP (chmod 777):
<H1 style="FONT-SIZE: 1em; COLOR: #0a328c">

• path_to_etomite/manager/includes/config.inc.php
  
• path_to_etomite/assets/cache (and all files within this directory)
  
• path_to_etomite/assets/images
  
• path_to_etomite/assets/export

</H1>what i do wrong?
many thanks

[Dean]

what happens if you visit mysite.com/etomite/ ?

[Ralph]

First, have you checked using FTP to assure that the files are actually in the file path where you assume them to be...??? Simply pointing your browser to the root of your install should cause the installer to start without the need to actually enter the install directory... The fact that you are receiving this error makes me wonder if maybe the install directory don't exist, which then makes me wonder if the /etomite/ directory exists...

Also, please provide us with server information such as server software, server operating system, PHP version, MySQL version, etc...

[msto1004]

Ralph, on Jan 4 2008, 09:09 PM, said:

First, have you checked using FTP to assure that the files are actually in the file path where you assume them to be...??? Simply pointing your browser to the root of your install should cause the installer to start without the need to actually enter the install directory... The fact that you are receiving this error makes me wonder if maybe the install directory don't exist, which then makes me wonder if the /etomite/ directory exists...

Also, please provide us with server information such as server software, server operating system, PHP version, MySQL version, etc...

Hi,
the files are actually in the file path. i upload all files in the directory "etomite"
also my url is http://www.mydomain.com/etomite/install
(mydomain.com is an example) so this is ok or not?

i get the error: site not found

my provider 1&1 writes this in his help file: PHP Version 3, 4 und 5 and MySQL Version 4.

many thanks

[Ralph]

msto1004, on Jan 4 2008, 09:47 AM, said:

my url is http://www.mydomain.com/etomite/install

If the package is installed properly, and you state that it is, you should be able to run the installer from http://www.mydomain.com/etomite/ as it will redirect to the installer automatically if things are working properly... We really need to see your servers phpinfo() in order to be of further help... If you'd like me to take a hands-on look into the problem just PM me FTP login spec's and I'll see what I can find...

[msto1004]

Ralph, on Jan 4 2008, 11:45 PM, said:

If the package is installed properly, and you state that it is, you should be able to run the installer from http://www.mydomain.com/etomite/ as it will redirect to the installer automatically if things are working properly... We really need to see your servers phpinfo() in order to be of further help... If you'd like me to take a hands-on look into the problem just PM me FTP login spec's and I'll see what I can find...

Hi Ralph,

thank you

1&1 is talking about an ini File (php.ini)
http://www.faq.1and1.com/dedicated_servers...d_server/5.html
http://faq.oneandone.co.uk/script_cookbook.../php/index.html

but i not understand what i have to do.
where i can get the phpinfo?

[Cris D.]

1) Create a new page called phpinfo.php with this in the content:

<?php

print phpinfo();

?>

2) Upload it via ftp to your server

3) Then point your browser to it eg:
www.yoursite.com/phpinfo.php

Edited by Cris D., 07 January 2008 - 10:36 AM.

[msto1004]

Cris D., on Jan 7 2008, 05:34 PM, said:

1) Create a new page called phpinfo.php with this in the content:

<?php

print phpinfo();

?>

2) Upload it via ftp to your server

3) Then point your browser to it eg:
www.yoursite.com/phpinfo.php

thank you
i try this and the same result: error page not found.

1&1 is talking about an ini File (php.ini)
do i need this?
http://www.faq.1and1.com/dedicated_servers...d_server/5.html
http://faq.oneandone.co.uk/script_cookbook.../php/index.html

i do not understand what i have to do.

[Dean]

Ok, I think we've reached the limit of what we can do - I think you're missing something very basic (like uploading to the public_html folder of your FTP space?)

[Ralph]

My offer to take a hands-on look is still open... I'm trying to nurse a bad back so my time in front of the PC may be limited... But if I can use my laptop I'd be able to have a look even if I have to go lie down...

[Cris D.]

This is from your 1&1 site:

Quote

How can I check the PHP settings on the server?

There is a very easy way of doing this. All you need to do is in a text editor of your choice create a file called check_info.php

This file just need to have one line in it:

Script : check_info.php


<?php phpinfo(); ?>

Then run this file in your domain, i.e. http://www.mydomain.com/check_info.php , You should get something like the following http://www.1and1faq.co.uk/check_info.php5.

http://faq.oneandone.co.uk/script_cookbook...ases/php/5.html

[msto1004]

i am stupid, ive forget that i take a direct directory at my domain.
now its working fine. i apologize for any inconvenience or confusion and
would say "thank you" to everyone for helping me.

[Dean]

Glad you got it sorted!

closed as no longer needed

[Ralph]

msto1004, on Jan 8 2008, 03:49 AM, said:

i am stupid, ive forget that i take a direct directory at my domain.
now its working fine. i apologize for any inconvenience or confusion and
would say "thank you" to everyone for helping me.

You definitely aren't stupid and I say this because you have chosen Etomite... You were, however, a bit slow in following our efforts to lead you towards a more timely resolution... It's no accident that so many people were trying to point in the same direction... After all, we've been doing this support thing for quite a while now and have a sense for the most commonly made mistakes... All of us manage to overlook the obvious at times so don't be too hard on yourself...


Glad to hear that you're up and running...