5 replies to this topic

[Rodrigo]

I have installed Etomite 1.1 on several sites, and on two different share hosting service providers. In one, everything works flawlessly.

However, after installing Etomite 1.1 on a Network Solutions shares hosting package, I am randomly logged out of the manager.

This is what happens:

• I log into my manager as the main admin (or for that matter, any other user)
  
• On about 80 percent of the instances, if I click on a menu link or, specially if I create or edit a page, create or edit a user, or create or edit snippet or chunk and the click on save, the system will log me out and the data will NOT be saved into the database (which means, I need to log back in and start all over again.)
  
• About 20 percent of the time, it works flawlessly.
  
• This occurs regardless of the browser or OS utilized.

I have learned to work around this by saving my code on a text editor and pasting it until the system decides it can save the data, but obviously, this is unacceptable for my client. Needless to say, this is extremely frustrating.

This are some of the solutions I have attempted thus far without success:

• Increased the max_input_time on my php.ini file
  
• Under configuration, I have entered the absolute path where the file manager resides (File Manager Path field)
  
• I have contacted Network Solutions support, but they are unwilling to support a third party program.

Has anyone experience this? Can anyone help? I am willing to create a test account for anyone to access my manager and see what I mean. Is there any other information I need to post here to assist you in diagnosing the problem?

I am using friendly URLs and access permissions.

Any help would be greatly appreciated.

Thanks,
Rodrigo

[Dean]

The sessions sound like they're being cleared regularly.... try using custom sessions....

[Rodrigo]

DeanC, on Apr 20 2009, 03:41 PM, said:

The sessions sound like they're being cleared regularly.... try using custom sessions....

Thanks for the quick reply. I changed $use_custom_sessions = false; to true, but now I get all kinds of permissions denied warnings. Specifically, I receive:

Quote

Permission denied in /data/15/1/109/50/1435865/user/xxxxxxx/htdocs/home/manager/includes/config.inc.php on line 128

The reason is, that NetSol will NOT allow me to chmod any directories to 777.

What else can I do?

[Rodrigo]

Rodrigo, on Apr 20 2009, 04:13 PM, said:

Thanks for the quick reply. I changed $use_custom_sessions = false; to true, but now I get all kinds of permissions denied warnings. Specifically, I receive:



The reason is, that NetSol will NOT allow me to chmod any directories to 777.

What else can I do?

Never mind. This issue has been resolved. For the benefit of others, here's what I did:

• I opened the config.inc.php file
  
• Around line 32, $sessdir, I entered the absolute path to a particular directory within my etomite install, in my case it was /data/15/1/109/50/1435865/user/XXXXXX/htdocs/home/assets/cache
  
• I used $use_custom_sessions = true;
  
• Saved the file and replaced the old config file.

Thanks for your help, DeanC.

[darren]

Rodrigo, on Apr 20 2009, 02:27 PM, said:

• Around line 32, $sessdir, I entered the absolute path to a particular directory within my etomite install, in my case it was /data/15/1/109/50/1435865/user/XXXXXX/htdocs/home/assets/cache

i ran into some of the same issues with them this spring and had to do the same custom sesssions fix - along with (maybe related to) the chmod restrictions i can't get any installs at networks solutions to have a functioning file manager. does yours work?

[Rodrigo]

darren, on Apr 20 2009, 04:41 PM, said:

i ran into some of the same issues with them this spring and had to do the same custom sesssions fix - along with (maybe related to) the chmod restrictions i can't get any installs at networks solutions to have a functioning file manager. does yours work?

Yes, my installation works fine thus far. I did not need to change any directly permissions. The only problem I had with it (other than, IMHO Network Solutions servers are extremely slow), was that I was being forced out of the manager. Since implementing the above fix, it appears to be working fine.

I hope this helps you.