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[Resolved]Can't access Site Manager

#1 User is offline   fisherboy 

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Posted 04 June 2009 - 06:50 AM

Hi

A developer installed and set up Etomite for a customer of mine. The developer has disappeared and is not around to help me.

Neither I, as administrator, nor the customer can get in to the manager. The password appears to be correct for both logins and no error message is received when attempting to log in. The page simply reloads itself with login and password intact. No access to the manager.

Waht could paossibly be wrong?

How can I fix it?

This is becoming urgent and any help or advice is appreciated.

#2 User is offline   DeanC 

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Posted 04 June 2009 - 10:07 AM

The only thing I could suggest would be to enable custom sessions in the /manager/includes/config.inc.php file

#3 User is offline   Ralph 

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Posted 04 June 2009 - 12:50 PM

Worst case scenario, PM me any login spec's including FTP and I'll attempt to locate the source of the problem...

#4 User is offline   fisherboy 

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Posted 04 June 2009 - 10:57 PM

View PostDeanC, on Jun 4 2009, 10:07 PM, said:

The only thing I could suggest would be to enable custom sessions in the /manager/includes/config.inc.php file


Thanks Dean
Unfortunately I wouldn't know where to start.

Regards

#5 User is offline   fisherboy 

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Posted 04 June 2009 - 10:59 PM

View PostRalph, on Jun 5 2009, 12:50 AM, said:

Worst case scenario, PM me any login spec's including FTP and I'll attempt to locate the source of the problem...

I am grateful Ralph

Have PM'ed everything I can think of!

#6 User is offline   fisherboy 

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Posted 08 June 2009 - 11:22 PM

View Postfisherboy, on Jun 5 2009, 10:59 AM, said:

I am grateful Ralph

Have PM'ed everything I can think of!


Thank you Ralph. All resolved.

Site caching used up the available spcae and stopped the Site Manager from working. Now that this has been cleared up it is all OK again.

Superb support.

Thank you again. :)

#7 User is offline   DeanC 

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Posted 08 June 2009 - 11:32 PM

Support Issue Resolved!

The issue this topic was opened for has been resolved, and we look forward to helping you in the future. If you need further assistance, please open a new topic.

This topic will now be marked as Resolved. If you are satisfied with the support provided here at Etomite (or just appreciate the service we provide), you may want to make a donation to help cover forum and server costs in order to help this quality support continue. If you wish to donate, click Here
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