Moving Server Problems
Posted 17 February 2010 - 09:59 AM
I really love using etomite but this issue is becoming a nightmare when i try to move to a new host. Could you tell me where the problem lays.
Posted 19 February 2010 - 10:39 PM
Posted 20 February 2010 - 05:29 PM
Have you set up a DB account with the same credentials as the old one? That's a common error. Also, you may have to tweak the config.inc.php file to match exactly the new database name and user etc if there are any changes.
Yeye all thats easy enough stuff, its something within the db thats causing the error. if you replace the db with a fresh sql rewrite it will work fine, its as if there is a sql cache or something going on.
Posted 20 February 2010 - 11:58 PM
Have you made sure that both the old server and new server environments are compatible?
Also, I'm not entirely sure what error you ar getting... Is it the manager log-in error (Pop-up alert box) or is it server execution error (html page)?
Try the following in the order below...
For execution error (and some pop-up errors):
Have you made sure that both the old server and new server environments are compatible and meet the minimum required to run etomite and deleted the cache files (they shouldn't have been brought accross really). Go in to the assets / cache and delete the etomiteCache.idx.php (actually it's probably better to delete everything in there except the index.html file. Everything in there will be re-created automatically when you get to log in and save the configuration settings.
Also, have you got CAPTCHA turned on? For CAPTCHA to work, you will need GD Library on the server. You can disable CAPTCHA directly in the etomite_system_settings at use_captcha to eliminate this as the problem if you still can't log into the manager.
Now, not being able to log in even though the password is correct after a server move sounds familiar and I think has actually been covered off somewhere in this forum. At the end of the day, you should be able to get into the database tables and re-enter the MD5 version of your password in etomite_manager_users table. It may be a character encoding or similar issue.
Posted 21 February 2010 - 11:01 AM
Thanks again for your help
Posted 21 February 2010 - 02:57 PM
Or, as Cris noted, it may be a server level application upgrade... Problems with PHP 5.3.x are known and we are in the process of releasing Etomite v1.2 which will resolve them... All deprecation issues will be addressed...
Posted 22 February 2010 - 08:40 PM
CORRECT!!! We do, BUT!!!!!
When we navigate to the /manager we try and login with what we used to login with on the old server and you get a popup saying incorrect username and password.
Everything else works, the website works great but you just cannot access the manager because of this.
After some playing around i changed the config so it connected to the old origional database server, i navigated to the manager and voila it works!!
Ok i now know its something in the DB thats causing the problem. I then changed my config back to the new server and tryed some other methods.
I ran the installer again and installed the site as a fresh on the new server with all the same details/SQL etc i then via PHPMYADMIN delete the template and content table and re imported my old sql data to replace the two i just removed. Now the website is back with all my template and content and now i can access the manager.
I do think somewhere in one of those tables something is bugging the manager login when you move to a new DB server. I have had this problem with numerous sites ive done not just this.
I will go through replacing table by table to try and narrow down what is actually causing it and ill post back.
Thanks for your efforts.
Posted 22 February 2010 - 09:33 PM
Posted 23 February 2010 - 01:46 PM
What version of PHP is the new server running...???
Posted 23 February 2010 - 03:13 PM
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